Trong một thị trường mà sản phẩm ngày càng giống nhau, thứ khiến khách hàng quay lại không còn là “giá tốt” hay “quảng cáo hay”. Đó là cảm giác họ có khi tương tác với thương hiệu. BrandCX được xây dựng với niềm tin rằng: "Trải nghiệm khách hàng không phải một phòng ban. Nó là chiến lược tăng trưởng."
What We Actually Do
BrandCX không chỉ làm branding. Không chỉ làm marketing. Cũng không chỉ tư vấn. Chúng tôi kết nối:
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Cultural Discovery
A brand doesn’t exist in a vacuum. The people that buy into your brand are part of cultures and subcultures that reflect their tastes and habits. We explore the tensions, trends and insights that form today's cultural fabric and identify ways to effectively weave your brand or business into it.
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Brand Strategy
Every brand must have a solid foundation on which everything stands. Our experts discover, define, and develop a point of view for the brand that is purposeful in spirit and impactful in presence.
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Brand Experience
A brand isn’t something that a person interacts with, it’s something they experience. It’s our job to ensure that those connections are emotional, creating long-lasting loyalty and affinity. We design the brand behaviors and symbols used to unify and signify your brand, creating a distinctive and impactful presence in the market.
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Comms Strategy
A brand’s voice is crucial, and so is how and when a brand avails itself to people. We plan and design communications initiatives that grow brand equity, boost sales and ultimately support growth across time horizons.
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Impactful Advertising
More is expected of the modern brand than to merely exist as the public face of a business. The successful brand of today upholds values that align with its key audiences. We create ideas for our clients’ brands and businesses that win people's attention, create affinity at scale and drive action at the last mile, fueling business and societal growth.
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AdTech & Data
Implementing the latest and buzziest technology to simply check a box is a fast-track to disaster and irrelevance. It’s about knowing what’s right for each individual brand and for the business as a whole. We audit, develop, and deploy the right Ad-Tech Stack solutions for your brand and business.
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Dynamic Content & Context
The modern brand needs to produce a steady stream of content that is relevant to people in moments big and small, broad and personal. We create and deploy content that is creative in nature and fit for all channels, purposefully personalized, and efficiently produced.
Consumers today expect brands to have their wellness in mind. That expectation extends to every brand—not just those who are considered traditional health & wellness brands. Ogilvy Health takes on the task of helping all brands and businesses make anything imaginable, in any market, under any timeline, with perspective from across the entire healthcare business landscape. A global network committed to sustainable impact and growth, Ogilvy Health offers clients the benefit of proximity to their local customers paired with scalable global capabilities. We work with a diverse set of partners and organizations to achieve healthcare marketing and business solutions, from pharma and biotech to medical centers and payers, to government health policy and consumer health & wellness.
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PR & Influence
We bolster and protect a brand’s reputation and earn attention and influence through a suite of services including Narrative Development, Corporate and Reputation Protection, Employee Experience & Engagement, Earned Media Influence, Social Media & Influencer, Thought leadership, Patient Advocacy, Product Communications, Purpose Branding & CSR, and Disease State Awareness.
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Brand Development & Promotion
In a crowded and competitive marketplace, we ensure the brand drives impact through Brand Strategy & Development, Naming & Brand Architecture, Competitive Analysis, Segmentation & Journeys, Award-Winning Creative, Customer Engagement Plans, Point-of-Care Marketing, Advocacy Engagement, and DTC Marketing.
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Market Access & Payer Marketing
Our experts drive impact for payers through Market Access Strategy, Preapproval Communication, Value Proposition Development, Demand Realization/Pull Through, and Patient Support & Access Services.
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Medical Education
We ensure that the brand and the business always come off as authentic and knowledgeable, thanks to our offerings such as KOL Mapping & Engagement, Lexicon & Scientific Narrative Development, Content Creation, Dissemination & Engagement, Speaker Development & Training, and Congresses & Symposia.
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Experience & Innovation
Thriving in today’s marketplace depends on creating memorable, emotional moments with consumers and consistently pushing the boundaries of what’s possible. We challenge our clients to meet the moment through our expertise in Omnichannel Planning & Implementation, Loyalty & CRM, CX Strategy, Social Media, Content Strategy, UK, and Field Engagement Solutions.
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Data, Intelligence, & Strategy
Big data leads to big insights, and that’s how you drive impact. We ensure our clients don’t miss a beat through solutions in Customer Insight Analytics, Segmentation & Prioritization, Pilot Design & Customer Experience Mapping & Transformation, Market Selection, Measurement & Data Planning, Campaign Analysis & Optimization, Database Program Optimization, Dashboards & Visualization, Media Mix/Attribution Modeling.
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Innovation Lab
Exploring and optimizing different technologies can deliver ground-breaking products, features, and functionality. Our Innovation Lab develops visualization technology for clients to deploy through AI and VR interfaces, and designs and builds touchless, in-person, self-driven experiences to help clients serve critical information to their audiences. This service also produces new ways for brands to bring value to health and wellness through gamification.
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Oncollab
Cancer remains a life-altering experience for millions of people and their families. Our passion for impacting lives facing cancer inspired the creation of Oncollab, an oncology collaboratory of diverse experts working together to design better cancer experiences through the intersection of behavioral economics, science, and creativity.
Brands don’t command attention. They earn it. Through creative storytelling informed by data and fueled by technology, Ogilvy PR & Influence builds brands, protects reputations, and earns attention and influence for our clients. Our experts partner with modern legends, disruptors, and brands to drive value and impact across multiple dimensions in thrilling and unexpected ways. Ogilvy PR builds cultural relevance, delivers behavior-changing ideas, and creates movements...not moments. We do that in a variety of ways, from enhancing corporate reputation and building relevant communications strategies, through influencer marketing initiatives, building out media & newsroom capabilities, and much more.
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Corporate Reputation
Building, promoting, and protecting your company’s reputation and how audiences perceive, trust and interact with your company or brand is a crucial undertaking. We do this through a range of services, including Corporate Narrative Development, Reputation Risk-Assessment, Issues Preparedness & Mapping, Crisis Training, Crisis Response & Management; Corporate Reputation Strategy & Recovery, and C-Suite & Executive Visibility.
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Public Relations & Communications
We align your communications strategy with your business goals, purpose, and growth aspirations across internal and external audiences, employees, customers, and partners. Our experts work collaboratively with our clients on PR Strategy, PR Campaign Execution, Comms Channel Assessment, PR Benchmarking, Spokesperson Training & Development, and PR Thought Leadership Strategy & Content.
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Brand & Influence
We create and communicate a differentiated brand positioning through earned and social storytelling and activations and choose campaign platforms based on relevance and influence. We specialize in Earned Brand Assessment, Earned Brand Comms Strategy, Earned & Influencer Brand Activation, Earned & Influencer Mapping & Outreach, Brand Messaging & Storytelling, and Brand Awareness & Influence Campaigns.
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Media & Newsroom
Brands today can must own their media presence. We create agile strategies and systems to identify media and storytelling opportunities, create social content across channels, measure engagement and optimize impact. We do this through specialized offerings such as Media Audits, Media Strategy & Playbook, Earned Media & Agile Newsrooms, Media Partnerships, Media Relations Management & Measurement, and Media Training.
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Earned, Social, & Content
We help brands tell an effective story through concepting, developing and distributing earned and social content using a combination of visual, audio, influencer marketing and written formats for use across platforms and audiences. We achieve this through Earned Social Comms Strategy, Earned Social Content, Earned & Social Activation, Earned Social Media & Influencer Outreach, & Earned Social Event Management.
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Employee Experience
Your employees are key drivers of your brand. We create communications narratives and experiences to engage internal audiences and create advocates, through Change Management & Communications, Sales & Service Enablement, Employee Engagement & Activation, Employee Communications Strategy, Employee Value Prop & Recruitment Strategy, and EX Diagnostic Tools.
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Commstech & Data
It’s not the data, it’s what you do with it. We leverage data and insights to inform communications strategy and create campaigns that utilize technology to optimize and scale. We specialize in Comms Data & Analytics Assessment, Global Measurement Tool, Comms Diagnostic, and Social Media & Comms Growth Strategy.
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Public Affairs & Advocacy
We help brands design and develop strategies that create favorable external environments and drive stakeholder engagement, advocacy and influence. Achieved through Public Affairs Strategy & Activation, Advocacy Campaign Execution, Stakeholder Mapping & Engagement, Political Landscape Assessment, Issues & Advocacy Benchmarking, and Corporate Social Responsibility & Purpose Strategy.
In today's crowded landscape, relationships aren't something to be managed, but strategically designed. Brands must do more than show up. Across touchpoints — digital and physical—brands must craft experiences that resonate with people and result in the creation of a relationship. Ogilvy One creates brand, business, and customer value by designing personal, data-driven relationships at the intersection of creativity and technology – powered by AI. Relationship Design is Ogilvy’s approach that imbues the creation of all work across the services Ogilvy One provides. This expansive view enables us to center our approach to clients’ diverse needs and briefs for relationships and experience services, supported by 4,000 Ogilvy One practitioners and specialists globally, in all regions, operating in over 90 markets.
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Acquisition
We transform the customer experience across its entire ecosystem through a consistent vision and strategy that delivers a meaningful consumer lifetime value exchange.
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Service Design
We deliver impactful experiences, across multiple touchpoints — from mobile apps and websites to immersive experiences and the underlying tech platforms that power them.
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Continuous Commerce
With a vast understanding of and ability to optimize digital marketplaces and the power of social media, we maximize the value of your brand’s interactions with consumers to drive commerce.
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CRM & Loyalty
We develop and maintain programs that build emotional and behavioral loyalty and nurture the relationship between consumers and brands, not only in the here and now but deep into the future.
In a world evolving at algorithmic speed, Ogilvy Consulting exists to drive transformational growth for our clients’ brands and businesses through creative solutions. Leveraging expertise in behavioral science, demand analytics, organizational behavior, innovation, design thinking, and social and environmental impact, we deliver intelligent & imaginative answers that create tangible value. Our approach combines strategic and systemic thinking across business, marketing, and brand transformation—ensuring measurable outcomes that secure a larger share of the future for our clients.
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Business Transformation
We ensure our clients’ marketing remains a driver of business growth, now and in the future, by assessing their current state and their readiness for change. We continuously mine for insights and envision the future to create ideas using new concepts, prototypes, and platforms. And we ultimately make it real and bring it to market through our expertise in offerings from growth roadmaps and go-to-market strategies to digital and marketing transformation, organizational design, change management, and beyond.
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Brand Innovation
We help our clients define their brands’ essential purpose in the world and create new solutions that help create more value and revenue streams. We identify which brands contribute most to financial success and impact in the world and prioritize investment to win in the marketplace. We achieve this through brand innovation strategy, brand valuation, brand architecture & portfolio strategy, market development & segmentation, and marketing investment and strategy.
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Futuring
We help reframe our clients’ business problems to speak unspoken truths about the barriers to growth in an uncertain future. Through a holistic view, we help our clients better understand the business and brand fundamentals in order to define the right growth strategy for the future.
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New Economy / Start Ups & Spin Offs
In the new economy, startups and spinoffs have particular needs. We produce greater outcomes by identifying, addressing and optimizing organizational readiness, growth models, and brand creation to capture opportunities from start to scale
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B2B
Our B2B practice works with clients to continuously invest in and solve for their transformation and growth needs in three ways: 1) B2B thought leadership & research that provokes new thinking; 2) Ever-evolving solutions to emerging challenges of B2B clients, and; 3) Direct access to Ogilvy’s global network of B2B practitioners. From building out a brand strategy and architecture to leveraging the latest behavioral science and audience strategy insights, to innovative product and service development and more, our B2B experts make sure our clients are unlocking all of their protentional B2B value.
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Sustainability
We make sure our clients integrate sustainability into their brands in a genuine way, through clear communications to stakeholders and effective partnership strategies. We aim to change the perception of greenwashing and demonstrate the true impact our clients’ products and services can and are having on the environment.
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Behavioral Science
Our Behavioral Science practice aids our clients in understanding their audience’s decision-making behavior, mapping hidden drivers of that behavior to unearth powerful insights and innovations. We also create interventions and communications that change behavior, enhancing the customer’s experience and crafting more effective brand narratives.
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Health & Wellness
Our services in Health & Wellness support a spectrum of overlapping eco-systems centered around people as patients, customers/consumers. We help companies, from life science to health living improve lives and increase health through human center insights, creativity, and innovation.
Our Team
Laurent Ezekiel
Global Chief Executive Officer
Laurent Ezekiel is a recognized leader known for leveraging the transformative power of creativity, not just to solve complex challenges and drive significant business impact, but to actively shape the very future of marketing for the world's most iconic brands. As Global CEO of The Ogilvy Group, he leads one of the world's most iconic creative networks, driving seamless solutions woven at the intersection of its diverse marketing capabilities, spanning advertising, PR, social & influence, customer engagement, consulting, and health. This expansive tapestry of talent includes award-winning creative powerhouses like DAVID, Grey, INGO, NCA, thjnk, and Village Marketing.
Since joining WPP in 2019, Laurent has proven his exceptional ability to assemble world-class talent and deliver creative impact at an unprecedented scale. Most recently, he served as CEO of WPP Open X, spearheading a multi-agency, multi-disciplinary team that serves as the global marketing partner for The Coca-Cola Company. WPP Open X masterfully integrates creative, media, social, influencer, commerce, PR, data and technology into a cohesive marketing ecosystem that is innovative at its core and unprecedented in its scale. This global network-to-network partnership was specifically designed to support The Coca-Cola Company’s marketing transformation, covering more than 200 brands in 195 countries and to be a catalyst for marketing innovation and excellence.
Under Laurent’s strategic direction, WPP Open X developed and scaled innovative solutions such as Studio X and harnessed the collective creative power of the company’s agencies to propel Coca-Cola to become Brand of the Year at the 2024 Cannes Lions International Festival of Creativity.
Laurent previously spent 16 years at Publicis Groupe holding various leadership roles including President of North America & International at Digitas. He started his career at Saatchi & Saatchi and went on to work at Grey London.
Beyond his commercial achievements, Laurent is deeply committed to making a positive impact. He holds a Master’s in Environment & Development, reflecting his dedication to WPP’s sustainability efforts. He has also served on the WPP’s Global Inclusion Council, championing new programs that foster a respectful culture where every individual feels a sense of belonging and can thrive.
Laurent’s global perspective is rooted in his upbringing as half-French, half-Indian in London, a city he still calls home alongside New York. He is a proud father of three, a passionate supporter of Arsenal FC, and a fiercely loyal Coke Zero customer.
Ann Garreaud
Global CFO
As Ogilvy's Global Chief Financial Officer, Ann Garreaud oversees all financial and commercial operations across the agency's global network and serves as a member of parent company WPP’s finance leadership team. She is a distinguished financial leader, renowned for her deep understanding of the evolving agency landscape and unwavering focus on client value. Prior to her appointment at Ogilvy, Ann dedicated 25 years to Publicis Groupe, notably as EVP of Global Client Finance & Business Solutions, where she led financial and commercial operations for their Global Client Practice, driving significant growth and transforming business models. Her Publicis tenure also includes global CFO roles for Publicis Health and Publicis Worldwide.
Earlier in her career, Ann served as the U.S. CFO for the joint ventures between Y&R and Dentsu. She holds a BA from Lehigh University and an MBA from the Gabelli School of Business at Fordham University. Ann is recognized for her strategic leadership and commitment to leveraging financial expertise to deliver exceptional value and innovative solutions for clients.
Horacio Genolet
CEO, Latin America
Horacio is Executive Partner, Chief Executive, Latin America and has led Ogilvy’s Latin American operations since January 2017.
Under Horacio’s leadership, Ogilvy Latin America has been recognized by Cannes Lions as Latin America Regional Network of the Year for four consecutive years, earning its latest designation in 2022.
Horacio joined Ogilvy in 1993 in Argentina as an Account Supervisor. He was soon promoted to Account Group Director where he oversaw clients such as Duracell, IBM, SmithKline-Beecham and Mercedes Benz. After a three-year stint as Advertising Manager at Telecom Group, the largest cellular telephone company in Argentina, Horacio moved to media agency Carat as Regional Director for Latin America.
In 2004 Horacio returned to Ogilvy in Mexico as VP of Client Services in charge of accounts such as American Express, Volvo, Coca-Cola and Gillette.
In 2006, he was appointed as Managing Director of the Ogilvy Miami, while also taking over duties as Regional Account Director for American Express, Motorola, Kraft and Lenovo. Horacio returned to Ogilvy Mexico in 2008 as Executive VP and in August of 2011 he was appointed CEO.
Under his stewardship, Ogilvy was ranked the number one agency in Mexico by Merca2.0 for three consecutive years (2014, 2015, 2016).
Horacio has been recognized for five consecutive years (2012-2017) as one of the 300 Most Influential Leaders of Mexico by Líderes Mexicanos magazine, and he was also named one of the Top 100 Marketing and Advertising Leaders by Merca2.0.
In 2015, Horacio became President of the Executive Board of the Mexican Association of Advertising Agencies. In 2016, he acted as President of the EFFIE Awards Council.
Horacio has a degree in Advertising from the Universidad del Salvador in Buenos Aires and a Master's Degree in Integrated Communications from Bonn University in Germany.
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Fiona Gordon
Global CEO, Ogilvy Advertising
Fiona is the Global CEO of Advertising, where she drives the evolution of Ogilvy’s advertising, brand, and content capabilities to meet the shifting needs of clients. Since joining Ogilvy as a graduate trainee in the 1990s, she has held leadership positions across EMEA, Asia, and the US.
Prior to her current role, she served as CEO of Ogilvy UK from 2021, where she led the agency to become WARC’s #1 creative agency in the UK in 2024. Her leadership spurred notable new business wins, such as Molson Coors and Valeo Foods, and multiple industry recognitions, including the Financial Times’ ranking of Ogilvy Consulting as a top consulting firm and the Global Influencer Marketing Awards’ Best Large Influencer Marketing Agency title.
Fiona’s prior roles include Chief Client Officer for Ogilvy EMEA and WPP UK Team Lead for Walgreens Boots Alliance, where she secured strong business results and the brand’s highest reputation scores in a decade. She was also Group Chairperson of Ogilvy Singapore from 2011-2015, leading the agency to accolades like SE Asia Agency of the Year and SE Asia Agency Head of the Year. Throughout her career she has led accounts including Unilever, American Express, GSK, Singtel, and Mondelēz.
An active industry leader, she is on the Advisory Board of Stella (WPP’s Women’s Network), the IPA Council, WACL, and the American European Business Association, and co-chairs the Creative and Cultural Action Group for Make London a Living Wage City. In 2021, she was named to Ad Age’s Leading Women list.
Ab Gaur
Global Chief Data & Tech Officer
Ab Gaur is a pioneering leader in marketing technology. He founded Verticurl in 2006, establishing one of the world's first agencies dedicated to the field. Under his leadership as CEO, Verticurl rapidly expanded its footprint to over 18 countries. He also serves as Global Chief Data and Technology Officer for Ogilvy and leads Ogilvy One in APAC. Ab shapes the technology vision, strategic growth, and commercial success for both Verticurl and Ogilvy, focusing on leveraging marketing technology to craft exceptional consumer experiences. His expertise is widely recognized and respected through his consultation of many of the world’s top global multinational corporations.
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Ideas
careers
Who We Are
Ogilvy was founded in 1948 as one office. Today, we operate as a creative network in 132 locations across 83 countries. In the course of this growth, the world has become effectively unrecognizable from what it once was.
Ogilvy has been there every step of the way, shepherding the world’s most successful brands through the uncertainty and helping them adapt and stay relevant for the long-term.
We have succeeded because, despite the massive shifts that have occurred over the years, we have always operated in the way David Ogilvy envisioned. He created a corporate culture that deeply respected and cared about its people and its clients. We honor his legacy by operating with that same commitment.
Inclusion and Impact
At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities – and we curate impactful initiatives that ensure everyone has the chance to thrive in their careers.
Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.
Grow With Us
Ogilvy’s mission is to inspire people and brands to make an impact. We believe the best way to do that is by fostering a community of inclusion made up of people from diverse backgrounds, where all contributions are valued, and where every employee has the chance to become their best creative and professional self.
Because our greatest asset is, has always been, and always will be our people, Ogilvy strives to be a people-first company. We are laser focused on providing best-in-class learning and development as well as career growth opportunities for all staff. We are deeply invested in and committed to developing our talent and fostering an environment of continuous growth.
Talent, I believe,
is most likely
to be found among nonconformists,
rebels, and dissenters.
Get Involved
Our Employee Resource Groups (ERGs) are voluntary, employee-led groups that foster an inclusive workplace. At Ogilvy, we call our ERGs "Communities." We have many affinity-based Communities that represent individuals from a variety of backgrounds, identities, and lived experiences. These Global Communities are collectively committed to shaping and evolving Ogilvy's culture so that it is more inclusive for everyone.
Our Global Communities are composed of employees at every level of the organization and enable all members and allies the opportunity to actively participate in supporting Ogilvy’s and Inclusion & Impact strategy. They provide a safe and brave environment for professional development, networking, and relationship building, especially with senior leader Community members who are committed to serving as mentors and advocates for the broader group.
Some of our Communities include Roots, Somos, Black Diaspora, La Comunidad, Divergence, Minds, Parents & Carers, Proud, and YPN. We are always open to creating more Communities globally ensuring that everyone is seen, heard, and valued.